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Reviews
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jules on Mar 26, 2024
5 out of 5 starssmells and looks absolutely lovely! got a few neat bonus stones too, which i wasn't expecting but appreciated.
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Zachery on Feb 22, 2024
4 out of 5 starsItem is great and smells amazing. Very light with a natural musk.
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Shaun on Feb 22, 2024
4 out of 5 starsI only just started using this, so it's to soon to tell. I LOVE the way it smells though. It's got a very pleasant scent.
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Donald on Dec 12, 2023
4 out of 5 starsSmells really good but a pillar candle shouldn’t be able to be fit in my hand.
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Jackie on Dec 1, 2023
4 out of 5 starsShipping was fairly quick. Customer service was kind and attentive.
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Eric on Nov 30, 2023
5 out of 5 starsThis smells absolutely amazing and I can’t wait to try it out!!
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Francis on Oct 26, 2023
5 out of 5 starsI’m sure this product is up to your usual standards. I will be able to view in December after my Europe holiday.
About HearthsideCandles
Your friendly neighborhood magick shop!
Shop members
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Chris
Owner, Creator, Designer
Crocheter, jewelry maker and all around crafty fella!
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Alex
Owner, Witch, Creator
Head Witch in Charge! Alex blends his skills and craft, both mundane and magical, to bring you powerful candles, oils, and products that are a sure fire way to spice up your life the way YOU want it to be!
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John
Owner, Creator, Tarot Master
John brings with him decades of knowledge and practice of the Tarot, Kabbalah, and other esoteric paths to everything he creates.
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Cindy
Owner, Creator, Designer
Mother to all, Cindy brings her feminine energy and creativity to work. Jewelry and handworked crafts are her specialty.
Shop policies
Shipping
Customs and import taxes
Digital downloads
Payment options
Returns & exchanges
Cancellations
More information
Frequently asked questions
Can I get a shipping refund when I order several of one item at once?
If you'd like to purchase multiple items from the same listing please contact us to create a custom order so we can adjust the shipping. Moving forward, partial refunds will NOT be given for shipping overages if you do not contact us before placing your order! We apologize for any inconvenience and appreciate your understanding.
Can I get a refund on an order if I change my mind or ordered the wrong item?
As stated in our Shop Policies, we do not allow order cancellations or refunds. If an item arrives damaged, please contact us within 24 hours with photos of the item and packaging along with a detailed description of the issue.
If the wrong item was ordered, please contact us immediately within 3 hours of the order being placed. While we cannot cancel an order, we are happy to work with you to make any changes or adjustments to make sure you get what you need.
Some order changes may incur additional costs. We will always await approval before finalizing any changes. Any other order issues will be handled on a case-by-case basis.
Will I get a tracking number when my order ships?
Yes. We use the Etsy shipping system for all orders so you will receive notification and tracking information when your item ships.
How long until my item ships?
Generally, items are shipped out within 7-10 business days, depending on the item. Etsy provides a ship-by date timeframe for each item upon purchase, however, as all items are handmade this sometimes may vary.
We also take into account factors such as weather. During the summer months, we do not ship candles if the temperature is forecast to be over 90 degrees. In the cases of extreme weather, items will ship out as soon as safely possible to prevent items from being damaged or destroyed. We are located in the Midwestern United States and subject to severe winter weather at times as well which may cause delays.
How are your shipping costs calculated?
Our shipping prices are calculated by USPS via Etsy, with allowance for materials and packaging. For small items such as oils, First Class postage is an option for single items. For everything else we only ship USPS Priority to ensure items arrive swiftly and in the best condition.
What do I do if an item arrives damaged?
If an item is damaged during shipping, please notify us within 24 hours of receiving it. In order to process a claim we will need photos of the damaged item(s) and photos of the outside of the box (even if the box doesn't appear damaged).
Once we have filed a claim with USPS, if the claim is approved, then we can either process a refund (minus shipping) or ship out a replacement to you at our expense, your choice.
In the unlikely event that the USPS claim is denied, then we will need the damaged items to be returned to us at your shipping cost. Once we have received the returned items, then we can either refund your original order minus the shipping, or we can send out a replacement at our expense.
Do you have a store where I can see items in person?
Yes! You can visit our brick-and-mortar store located in the Omaha Metro area:
Hearthside Candles & Curios
5356 S. 72nd Street
Ralston, NE 68127
Not all items listed online are always in-stock or available in-store. Item availability may vary.
Business Hours & Production Times
Our store is open and we are available to answer questions Tuesday - Saturday 12pm-7pm Central Time.
We only ship orders on business days (Monday-Friday).
ALL orders are produced, packed, and shipped in the order in which we receive them. Please refer to estimated shipping times provided by Etsy upon checkout.
Can I redeem my Hearthside Rewards on Etsy?
Our Hearthside Rewards program is only available for in-store customers at our brick-and-mortar location. These points may not be redeemed online or on Etsy.
Wholesale availability
We no longer offer Polaris Rising products for wholesale.
Seller details
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